Hunter Wilson had a very busy summer at St. Mark’s in Salt Lake City. Primarily, he helped with Patient Experience improvement measures. He also created a survey given to three different nursing units that modeled the HCAHPS survey with additional questions designed to solicit staff feedback for improvement measures. The results were then analyzed and Hunter prepared a report to the CNO, ACNO and nursing directors and gave recommendations on areas of improvement. Additionally, he also created tools to be used by the CNO and ACNO to help track patient experience trends for each inpatient unit at the hospital.
Hunter created an extensive administrator onboarding toolkit. The toolkit information about the hospital, the culture, employee engagement efforts, core measures, patient experience, crisis communications and Incident Commander, and financial data. The toolkit will be given to each new administrator and is designed to help strengthen departmental communication and help create a more cohesive administration team.
His last main project was developing an administrator on-call guide for St. Mark's Hospital. It covered all the necessary information for an administrator who has on call responsibilities. It covers the surge plan, crisis plans, divert plans and patient transfer protocols.