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MHA Competencies

NCHL-inspired competency model

Competencies

Descriptions

Competency level*

Communication and interpersonal relations

1. Communication skills

Uses effective verbal and written communication strategies in formal and informal situations, speaking and writing clearly and persuasively

Advanced

2. Relationship Management

Develops & maintains collaborative relationships, supports inclusive environments

Intermediate

3. Facilitation and negotiation

Facilitates group dynamics and creates/leads teams

Intermediate

Critical thinking and problem solving

4. Analytical thinking

Develops complex plans or analyses using systems thinking approaches

Intermediate

5. Project management

Develops and manages projects effectively, prepares a detailed project plan

Intermediate

6. Process & quality improvement

Evaluates organization structure and design, analyzes and designs processes to improve care quality and patient experience

Intermediate

7. Performance measurement

Analyzes quantitative/qualitative clinical and non-clinical performance measures and uses these measures in administrative decision-making

Intermediate

8. Change leadership

Promotes & manages change, promotes continuous organizational learning

Intermediate

Business skills & knowledge

9. Financial skills

Understands and evaluates financial and accounting information, develops and manages budgets

Intermediate

10. Health information management

Recognizes the potential of information systems in process & service improvement, champions information system implementation

Intermediate

11. Strategic planning & marketing

Conducts environmental scanning, develops strategic plans for the organization

Intermediate

12. Reimbursement and funding for health care services

Understands and evaluates reimbursement principles and techniques, funding, and payment systems and management

Intermediate

13. Economic analysis and application

Interprets and applies economic theory and concepts to administrative decision-making

Intermediate

Knowledge of the healthcare environment

14. Organizational awareness

Understands the formal and informal decision-making structures, culture, and power relationships in organizations

Intermediate

15.. Human resources management

Understands employment management principles, policies, and laws in relation to hiring, promotion, and dismissal

Intermediate

16. Health law and policy

Interprets the impacts of legal, regulatory, and political environments on healthcare organizations

Intermediate

17. Population health management

Understands and applies the frameworks and tools to measure and manage population health to improve the health outcomes of the population

Intermediate

Professionalism and ethics

18. Personal & social responsibility

Acts honestly and ethically, ensures organizational integrity

Advanced

19. Personal & professional development

Pursues lifelong learning participating in continuing education and conducting regular self-assessments

Intermediate

20. Contributions to the community and profession

Demonstrates service leadership participating in community services and supporting/mentoring others

Beginner

*Students need to attain by the time they graduate