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Competencies
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Descriptions
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Competency level*
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Communication and interpersonal relations
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1. Communication skills
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Uses effective verbal and written communication strategies in formal and informal situations, speaking and writing clearly and persuasively
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Advanced
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| 2. Relationship Management
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Develops & maintains collaborative relationships, supports inclusive environments
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Intermediate
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| 3. Facilitation and negotiation
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Facilitates group dynamics and creates/leads teams
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Intermediate
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Critical thinking and problem solving
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| 4. Analytical thinking
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Develops complex plans or analyses using systems thinking approaches
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Intermediate
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| 5. Project management
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Develops and manages projects effectively, prepares a detailed project plan
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Intermediate
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| 6. Process & quality improvement
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Evaluates organization structure and design, analyzes and designs processes to improve care quality and patient experience
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Intermediate
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| 7. Performance measurement
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Analyzes quantitative/qualitative clinical and non-clinical performance measures and uses these measures in administrative decision-making
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Intermediate
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| 8. Change leadership
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Promotes & manages change, promotes continuous organizational learning
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Intermediate
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Business skills & knowledge
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| 9. Financial skills
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Understands and evaluates financial and accounting information, develops and manages budgets
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Intermediate
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| 10. Health information management
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Recognizes the potential of information systems in process & service improvement, champions information system implementation
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Intermediate
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| 11. Strategic planning & marketing
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Conducts environmental scanning, develops strategic plans for the organization
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Intermediate
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| 12. Reimbursement and funding for health care services
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Understands and evaluates reimbursement principles and techniques, funding, and payment systems and management
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Intermediate
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| 13. Economic analysis and application
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Interprets and applies economic theory and concepts to administrative decision-making
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Intermediate
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Knowledge of the healthcare environment
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| 14. Organizational awareness
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Understands the formal and informal decision-making structures, culture, and power relationships in organizations
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Intermediate
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| 15.. Human resources management
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Understands employment management principles, policies, and laws in relation to hiring, promotion, and dismissal
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Intermediate
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| 16. Health law and policy
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Interprets the impacts of legal, regulatory, and political environments on healthcare organizations
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Intermediate
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| 17. Population health management
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Understands and applies the frameworks and tools to measure and manage population health to improve the health outcomes of the population
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Intermediate
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Professionalism and ethics
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| 18. Personal & social responsibility
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Acts honestly and ethically, ensures organizational integrity
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Advanced
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| 19. Personal & professional development
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Pursues lifelong learning participating in continuing education and conducting regular self-assessments
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Intermediate
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| 20. Contributions to the community and profession
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Demonstrates service leadership participating in community services and supporting/mentoring others
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Beginner
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