Competencies
|
Descriptions
|
Competency level*
|
Communication and interpersonal relations
|
1. Communication skills
|
Uses effective verbal and written communication strategies in formal and informal situations, speaking and writing clearly and persuasively
|
Advanced
|
2. Relationship Management
|
Develops & maintains collaborative relationships, supports inclusive environments
|
Intermediate
|
3. Facilitation and negotiation
|
Facilitates group dynamics and creates/leads teams
|
Intermediate
|
Critical thinking and problem solving
|
4. Analytical thinking
|
Develops complex plans or analyses using systems thinking approaches
|
Intermediate
|
5. Project management
|
Develops and manages projects effectively, prepares a detailed project plan
|
Intermediate
|
6. Process & quality improvement
|
Evaluates organization structure and design, analyzes and designs processes to improve care quality and patient experience
|
Intermediate
|
7. Performance measurement
|
Analyzes quantitative/qualitative clinical and non-clinical performance measures and uses these measures in administrative decision-making
|
Intermediate
|
8. Change leadership
|
Promotes & manages change, promotes continuous organizational learning
|
Intermediate
|
Business skills & knowledge
|
9. Financial skills
|
Understands and evaluates financial and accounting information, develops and manages budgets
|
Intermediate
|
10. Health information management
|
Recognizes the potential of information systems in process & service improvement, champions information system implementation
|
Intermediate
|
11. Strategic planning & marketing
|
Conducts environmental scanning, develops strategic plans for the organization
|
Intermediate
|
12. Reimbursement and funding for health care services
|
Understands and evaluates reimbursement principles and techniques, funding, and payment systems and management
|
Intermediate
|
13. Economic analysis and application
|
Interprets and applies economic theory and concepts to administrative decision-making
|
Intermediate
|
Knowledge of the healthcare environment
|
14. Organizational awareness
|
Understands the formal and informal decision-making structures, culture, and power relationships in organizations
|
Intermediate
|
15.. Human resources management
|
Understands employment management principles, policies, and laws in relation to hiring, promotion, and dismissal
|
Intermediate
|
16. Health law and policy
|
Interprets the impacts of legal, regulatory, and political environments on healthcare organizations
|
Intermediate
|
17. Population health management
|
Understands and applies the frameworks and tools to measure and manage population health to improve the health outcomes of the population
|
Intermediate
|
Professionalism and ethics
|
18. Personal & social responsibility
|
Acts honestly and ethically, ensures organizational integrity
|
Advanced
|
19. Personal & professional development
|
Pursues lifelong learning participating in continuing education and conducting regular self-assessments
|
Intermediate
|
20. Contributions to the community and profession
|
Demonstrates service leadership participating in community services and supporting/mentoring others
|
Beginner
|